In partnership with Magnus Health, St. Stephen's is providing an online portal for the completion of required forms, including health forms. Magnus provides reminders for parents as well as ease of access for our faculty and staff, thereby reducing administrative processing time and allowing us to safely admit students after documents are provided by parents.
FAQ by Magnus Health
- How do you keep my child’s health information secure?
We’ve implemented administrative, physical, and technical safeguards to meet your privacy and security concerns. You can read about them in detail in our Privacy and Security Policy. We also ask that you manage your account to ensure security. Please do not share passwords to ensure account integrity.
- I lost my username and/or password. What should I do?
If you cannot find your log-in information, please visit our password request page. If you are still having trouble, let us help you! Give us a call at 877-461-6831.
- Where do I find a list of frequently asked questions?
To answer questions regarding your parent account, you can search our knowledge base.
- I faxed or mailed a document. When will it appear in my account?
Please allow one to two business days for records to be processed and uploaded to your account. Once the documents have been uploaded, you will receive a confirmation email.
- Is there a way to expedite faxed or mailed records?
Records are processed in the order they are received and cannot be expedited.
- Who reviews my requirements? Why was my submission rejected?
Your school/group administrator is responsible for establishing the criteria to accept or reject your documents. If you have questions about a rejected requirement, please send an email to the email address listed at the bottom of the rejection email to connect with your school/group administrator.
- Why am I receiving reminder emails?
You will receive reminder emails until each requirement in your account is complete. To see which requirements are outstanding, log in to your account and view your tracker status.
- My student has a new medication or condition. Do I need to update my information?
Yes, all changes to a student’s health history should be updated to ensure proper care. Please log in to your account and make the appropriate changes within the student’s Vital Health Record or other requirement(s).
For more information, visit the Magnus Health website or contact the St. Stephen's IT Department.